Effective Date: 9th September 2025

This Fulfilment Policy applies to purchases made through the following websites:

• flowstatebusiness.co
• flowstatebusiness.com
• flowstateoffers.co
• flowstatemastery.co
• rubylee.co

By purchasing any physical or digital products, programs, or online training through our websites, you agree to the terms outlined below.

1. Order Processing

• Digital Orders ~ Once your payment is processed, you will receive an email confirmation with download links or access credentials. These are typically sent within minutes. If you do not receive it, please check your spam/junk folder before contacting support.

• Physical Orders ~ For journals, apparel, mugs, or keychains, orders are processed within 2–4 business days (excluding weekends and holidays). You will receive an email notification once your order has shipped.

• Email Accuracy ~ You are responsible for providing an accurate email address. We are not liable for delays caused by incorrect contact details.

2. Delivery and Shipping

• Digital Goods ~ Digital downloads are delivered via email. Unless otherwise stated at purchase, links are available for 365 days. Standard formats include PDF, MP3, and MP4. Ensure your devices support these file types.

• Physical Goods ~ We ship globally via tracked delivery partners. Shipping times vary:

   

  • Australia: 3–7 business days

  • International: 7–21 business days (subject to customs/postal delays)

Shipping costs and estimated delivery times are displayed at checkout. We are not responsible for delays beyond our control (e.g., customs, strikes, weather).

3. Online Training Access

You may need to create an account to access course content. Login details will be emailed to you. Course access duration will be clearly stated at purchase. Requests for extensions may be made in writing and may incur additional fees.

4. Refunds and Cancellations

• Digital Products and Courses ~ All sales are final once access is granted. Refunds are only available if the product is defective, not as described, or as otherwise required by law.

• Physical Products ~ Returns or exchanges are accepted only if the item is defective or damaged on arrival. You must contact support@rubylee.co within 7 days of receiving your order to request a return or replacement. Return shipping costs may apply.

• Consumer Rights ~ Nothing in this policy limits your rights under the Australian Consumer Law, US Federal Trade Commission rules, EU Consumer Rights Directive, or equivalent international laws.

• EU Digital Waiver ~ By purchasing digital products, you acknowledge that access is provided immediately and you consent to waive any applicable 14-day withdrawal or cooling-off period under EU law.

5. Intellectual Property

All content, training materials, and resources provided (digital or physical) remain the intellectual property of Flow State Business. They may not be copied, shared, resold, or redistributed without prior written consent.

6. Customer Support

For fulfilment issues or general questions, contact: support@rubylee.co

 

We aim to respond within 1 business day.

7. Chargebacks & Failed Payments

If a payment is disputed, reversed, or fails, we reserve the right to suspend access to purchased products until the matter is resolved.

8. Privacy & Data Protection

Your personal information is collected and handled in line with our Privacy Policy, available on our websites. By purchasing from us, you consent to our use of your data for order fulfilment and account management in compliance with the Australian Privacy Act, GDPR, and other applicable laws.

9. Policy Updates

This policy may be updated periodically. The most recent version will always be available on our websites, with the effective date clearly shown.

10. Governing Law

This policy is governed by the laws of Queensland, Australia. International customers are responsible for complying with their local laws and import regulations.

Thank You

We are committed to delivering high-quality, beautiful digital and physical experiences. Thank you for supporting our brand.